Artificial Intelligence is no longer about robots, driverless cars, and sophisticated bots. In the digital era of business, even small and medium-sized businesses are leveraging on AI to enhance their customer experience and increase automation.
We aren't limited to Siri, Google now and Cortana anymore when we think of communicating with our devices for human-like interactions. Recently while reading some articles on upcoming technology trends, I found out that in China there is a bot called Xiaoice , built by Microsoft, that over 20 million people talk to for daily human-like interactions.
Chatbots are one of the widest used and applicable features developed with AI. Companies like Facebook, Google, Snap Inc are already disrupting the business model and changing the way people buy products and services online. It was amazing to automatically create a calendar entry when I asked my friend out on coming week via facebook messenger. Now we can buy flowers, browse the latest fashion and make purchases, and order an Uber, all from within a Messenger chat.
“We’re just getting people used to the idea that you can message more than just people on Messenger."
Seth Rosenberg - Facebook Messenger Product Manager
Also, Amazon Echo(Alexa) and Google home are the devices which are super popular and are used for playing music, making informational queries, and controlling home device apart from facilitating online shopping over voice and texts.At this rate, soon Bots Will Completely Kill Websites and Mobile Apps. It is overwhelming to think this at first glance, but I was convinced after reading this piece from Matt Schlicht.
Moving ahead from chatbots, Artificial Intelligence has many other applications such as Machine Learning, Process Automation, Cognitive Analytics. Businesses can leverage on these features and disrupt the way they operate.
Accenture predicted the following points related to Artifical Intelligence as part of their Technology Vision 2017:
- In five years, more than half of your customers will select your services based on your AI instead of your traditional brand.
- In seven years, most interfaces will not have a screen and will be integrated into daily tasks.
- In 10 years, digital assistants will be so pervasive they’ll keep employees productive 24/7/365, operating in the background for workplace interactions, like creating video summaries right after an important meeting
People drive businesses. Within next 5 years, people will be more connected to their devices which are interconnected with companies. It is clear that for any business to sustain and grow in this digitally evolving era, it needs to think, assess and align themselves with capabilities required for Artificial Intelligence and related IoT technologies.